Frequently Asked Questions

General

Q. I am not part of the FIU community, can I purchase from FIU Panther Tech?
A. No, only FIU students, faculty/staff and alumni are eligible to purchase from the store.

Q. I don’t see any prices on your products?
A. Only registered users authorized to shop can see our prices, if you are eligible please register here.

Q. Where do I download Microsoft Office for FREE? (Only for FIU students currently enrolled in classes or FIU Faculty/Staff members) 
A. Navigate to freeoffice.fiu.edu and login with your My FIU credentials

Q. I am an FIU Alumni, can I purchase FIU Panther Tech?
A. Yes, yes you can purchase from us, please register here to purchase.

 

Repairs

Q. Can you do warranty repairs?
A. We are an authorized service provider for Apple, Acer, Dell, Lenovo and HP. We also perform out of warranty repairs at competitive rates. Repairs and diagnostics performed at the front counter are free for all customers, regardless of warranty status.

Q. Is there a diagnostic fee paid in addition to any repair cost?
A. Generally, if a customer declines an out of warranty repair there may be a diagnostic fee of $49 assessed.

Q. How long do repairs usually take?
A. It depends on the issue with the computer and parts availability, some repairs can be completed within the same week others may take longer. You will receive your diagnosis estimate with 1-2 business days.

 

Payroll Deductions

Q. Can I return items purchased on payroll deduction?
A. No. We are not able to accept returns on payroll deduction items.  Defective or damaged products will be exchanged or repaired appropriately as determined by staff.

Q. How many payroll deductions can I have at a time for the FIU Panther Tech?
A. One payroll deduction at a time.

Q. The total purchase is over $500, but with my deposit, the deduction amount will be less. Is that ok?
A. Yes.

Q. Can I pay more than 10% down?
A. Yes. Ten percent is the minimum amount that needs to be paid.

Q. Can I spend over $3,000?
A. Yes, as long as after we apply your deposit the total amount for payroll deduction is no greater than $3,000.